Return & Cancellation Policy

Last updated: June 2026

At RODEO FAMILY, we want you to be happy with your purchase. If you are not completely satisfied, you may exercise your right of withdrawal in accordance with applicable consumer protection laws.

1. Order Cancellation

You may cancel your order free of charge before it has been fulfilled.

To request a cancellation, please contact us as soon as possible at:

shop@rodeo-family.com

If the order has already been shipped, it can no longer be cancelled and must instead be returned according to the return procedure described below.

2. Right of Withdrawal

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without providing any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by sending an email to:

shop@rodeo-family.com

before the withdrawal period expires.

3a. Return Conditions

To be eligible for a return:

The item must be returned within 14 days of notifying us of your withdrawal.
The item must be in its original condition.
The item must not show signs of use, damage, alteration, or misuse.
All original packaging, tags, accessories, and documentation must be included whenever reasonably possible.

You may inspect the product as you would in a physical store. However, any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods may result in a reduced refund.

3b. Exchange Item Conditions

Same conditions of point 3a applies.
To request Item Exchange please open a return and specify in the notes field box the item you would like to receive in exchange.

4. Return Shipping Costs

Unless otherwise agreed, customers are responsible for the cost of returning the goods.

We recommend using a tracked shipping service, as customers remain responsible for the goods until they are received by us.

5. Refunds

Once the returned goods have been received and inspected, any eligible refund will be processed without undue delay and no later than 14 days after we receive the returned goods or proof that the goods have been sent back.

Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed.

Original standard shipping costs paid at checkout will be refunded where required by applicable law.

Any expedited or premium shipping charges are non-refundable.

6. Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products.
Products manufactured according to customer specifications.
Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.
Gift cards.