Shipping policy

Shipping Policy

Shipping within Italy

  • Orders are processed within 1-2 business days after payment confirmation.

  • Shipments are handled by national express couriers.

  • Standard delivery times after order is processed are 4 to 6 business days.

  • Shipping costs are calculated at checkout.
    For orders shipped to Italy over €45, shipping is free.

  • Please note that delivery times are estimates and may be subject to delays due to possible carrier slowdowns beyond our control.

Shipping within Europe

  • Delivery within 5-10 business days, depending on the destination country.

  • Shipping costs are calculated at checkout and vary depending on the zone.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking code and a link to follow the delivery status. Customers can modify the delivery date, time, or pickup point directly through the courier’s platform.

Failed Delivery and Unclaimed Parcels

Customers are responsible for providing a complete and accurate shipping address at checkout and for ensuring that the parcel can be successfully delivered or collected.

If a parcel cannot be delivered, is refused, is returned to sender, or remains unclaimed due to reasons attributable to the customer—including, but not limited to, an incorrect or incomplete address, failure to collect the parcel, repeated unsuccessful delivery attempts, or refusal to accept delivery—the order shall be deemed fulfilled.

In such cases:

  • Any original shipping charges, return shipping fees, customs charges, storage fees, or other carrier-imposed costs incurred by RODEO FAMILY will not be refunded and, where applicable, will be deducted from any refund due.
  • If the customer requests the order to be shipped again, all additional shipping and handling costs must be paid in advance before the parcel is resent.
  • If the returned parcel is damaged, incomplete, or cannot be recovered from the carrier, no refund or replacement will be issued.

If the parcel cannot be returned to RODEO FAMILY by the carrier (including where it is abandoned, destroyed, or otherwise disposed of in accordance with the carrier's procedures), no refund will be due.

If a delivery failure is caused solely by an error on the part of RODEO FAMILY or the shipping carrier, we will, at our discretion, replace or reship the order at no additional cost to the customer.

RODEO FAMILY is not responsible for delays, failed deliveries, or additional charges arising from circumstances beyond our reasonable control, including customs procedures, carrier disruptions, force major events, or the customer's failure to comply with local import requirements or delivery instructions.

Delivery Times and Liability

We always do our best to respect the indicated delivery times, but any delays not attributable to RODEO FAMILY (strikes, logistics issues, customs, holidays) do not entitle the customer to a refund.

Customs Duties, Taxes & International Shipments

Orders shipped within the European Union are generally delivered without customs duties or import taxes. VAT is applied where required under applicable tax regulations.

For orders shipped outside the European Union (including territories with special customs status), products are shipped excluding EU VAT where applicable. The recipient may be required to pay customs duties, import taxes, VAT, customs clearance fees, brokerage fees, or any other charges imposed by the destination country. These charges are not included in the purchase price or shipping costs and remain the sole responsibility of the customer.

RODEO FAMILY is legally required to declare the actual value and accurate description of all goods shipped internationally. We cannot undervalue shipments, alter customs declarations, or mark orders as gifts.

Customers are responsible for verifying the import regulations, restrictions, duties, taxes, and any documentation required by their destination country before placing an order. We recommend contacting your local customs authority or the selected courier for detailed information.

Customs authorities may delay, inspect, or hold shipments for verification. In some countries, customers may also be required to appoint a customs broker or provide additional documentation in order to complete customs clearance. Any related costs, taxes, duties, brokerage fees, storage charges, or administrative fees are the sole responsibility of the customer.

RODEO FAMILY will provide the standard commercial documentation required for customs clearance whenever applicable. However, we have no control over customs procedures, import decisions, clearance delays, or the amount of duties and taxes assessed by local authorities.

If a customer refuses to pay customs duties or taxes, refuses customs clearance, fails to provide the required documentation, or otherwise prevents successful importation of the shipment, the order shall be considered fulfilled.

  • Any shipping charges, return shipping costs, customs duties, taxes, brokerage fees, storage charges, administrative costs, or any other expenses incurred by RODEO FAMILY will not be refunded and, where applicable, will be deducted from any refund due.
  • If the parcel is returned and the customer requests a new shipment, all applicable shipping and handling charges must be paid in advance.
  • If the shipment cannot be returned because it is abandoned, confiscated, destroyed, or otherwise disposed of by customs authorities or the carrier, no refund or replacement will be issued.

By placing an international order, the customer acknowledges and accepts full responsibility for complying with the import laws and customs requirements of the destination country.